Virgin Media O2 has put out some new research that says AI tools are directing customers to fake customer service phone lines which can result in fraud.

New research from Virgin Media O2 shows that AI tools are directing to fake customer service phone lines, putting millions of ...

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David Román was a Madrid-based reporter with the Wall Street Journal and Dow Jones Newswires. He also served as Dow Jones’ Asian forex correspondent in Singapore.

Mobile phone network operator O2 is urging customers to call a three-digit number and, if necessary, contact their bank as part of its latest alert. In a fresh wave of text messages and emails being ...