Over the last few months, ServiceNow has positioned itself as a “platform of platforms” and as an “end-to-end operating ...

Security provider Lookout extends its offering to give organizations visibility into sanctioned and unsanctioned AI usage, ...

By buying Astrix, Cisco plans to give enterprises tools to help them discover and control what their AI agents are doing.

Bundling Copilot into the latest license tier may help kickstart paid Copilot adoption and eliminate the evaluation of ...

As AI-generated assets and workflows infuse collaborative platforms, the issue of unowned work is growing across the ...

The AI meeting assistant retools with Conversational Knowledge Engine, adding support for MCP, a revamped chat interface and ...

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

As the Senior Editor for No Jitter, Matt covers AI (predictive, generative and agentic AI) as it pertains to the enterprise communications space – i.e., unified communications, contact center and ...

Nearly two-thirds (63%) of customer service and support leaders are reducing human agent headcount gradually through ...