Being away from your computer doesn't mean you can't use it. The top remote access software we've tested allows you to ...

While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Remote tech support company PlumChoice has raised an additional $2.8 million to complete its third funding round at a total of $8 million. The Billerica, Mass. startup provides training, maintenance ...

Future Intel chips will have built-in technology that allows PC companies to make remote service calls. Intel's Eric Kim, head of its digital home group, disclosed the plans during his keynote address ...

The move to remote working is creating tensions between CEOs and CHROs that could culminate in decisions that are not always in the best interest of the business. For tech teams, that disconnect could ...