As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 has launched its 5G Standalone network (5G SA) for its business customers this week. The carrier said its 5G SA service will be available to its business customers in 500 towns and ...

British Samsung Galaxy owners can be the first to take advantage of a Starlink-powered Direct-to-Cell satellite internet service in Europe, thanks to the debut of the service by mobile operator Virgin ...

Virgin Media O2 has doubled down on its use of AI in its customer services department as it plots a turnaround on its customer service. The company has struggled to integrate Virgin Media and O2 since ...

LONDON--(BUSINESS WIRE)-- Affirm and Virgin Media O2 are today announcing a new partnership that will see the transparent and flexible payment network provide upfront and honest hardware financing to ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

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Next-gen network upgrade to significantly increase Ericsson's Radio Access Network (RAN) footprint with Virgin Media O2 Ericsson secures majority of Virgin Media O2's latest radio network-focused ...