Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...

Microsoft 365 Copilot early access testers can try it out now before a broader rollout. Microsoft 365 Copilot early access testers can try it out now before a broader rollout. is a senior editor and ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Anywhere365, a provider of cloud-based contact center and dialogue management solutions, has today announced that through its long-term relationship with Microsoft, it will be introducing Microsoft’s ...

At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as ...