As franchising moves into 2026, success will come down to getting the right balance between technology and the people behind the brand. The franchising industry is entering a new stage of growth. In ...

While many organizations are eager to explore how AI can transform their business, its success will hinge not on tools, but on how well people embrace them. This shift requires a different kind of ...

A.I. search tools, chatbots and social media are associated with lower cognitive performance, studies say. What to do? Credit...Derek Abella Supported by By Brian X. Chen Brian X. Chen is The Times’s ...

Schools across the country have invested billions of dollars in tablets, laptops, and high-speed internet with the expectation that more technology means better learning. But what does the research ...

Agents use facial recognition, social media monitoring and other tech tools not only to identify undocumented immigrants but also to track protesters, current and former officials said. By Sheera ...

Service businesses are built on trust, emotion, and problem-solving in real time. Even if you gain short-term efficiency with technology, you risk losing the thing that creates loyalty, referrals, and ...

It played out like a scene from a TV medical drama."What's our gold standard for knowing if ventilation is inadequate?" Dr. Brian Ross asked a group of third-year medical school students. They stared ...