Unified comms platform adds to its native conversational AI capability, from individual call transcript analysis to ...

Salesforce Inc. today unveiled major updates to its Slack platform that brings artificial intelligence agents closer to where people work by making the platform into a unified conversational interface ...

Teased last year at Adobe MAX in Los Angeles, Adobe has now officially rolled out the public beta release of its new ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. We are at a tipping point right now in customer experience. The ...

Digital product building has entered a new phase. For years, many teams treated artificial intelligence as a layer added on top of an existing experience. A chatbot answered questions. A model powered ...

XOR offers a robust conversational AI platform designed for high-volume recruiting. Its chatbot can handle tasks like initial candidate screening, scheduling interviews, and sending reminders. XOR ...

Voiceprint-based attention locking, enabling seamless human-AI agent conversations in noisy environments with lots of speaking in the background Real-time vision-based intelligence, interpreting ...

WebFX reports that mastering AI prompting is essential for effective use of LLMs, highlighting the importance of creativity, context, constraints, and clarity.

Many LLMs use teaser-phrasing to get users to keep going in a conversation. OpenAI says they are reducing this in ChatGPT.

Google Maps launches Ask Maps, a Gemini-powered conversational feature for local discovery in the U.S. and India, plus a navigation overhaul in the U.S.

Conversations with AI can sway people’s political views. Concerningly, a chatbot’s facts are not always accurate, especially when it supports right-wing positions. Lin and colleagues report the ...

Toast today announced a major expansion of the Toast IQ intelligence ecosystem with a conversational AI assistant for restaurants and food and beverage retailers. With access to real-time and ...