A mom says failures in Baltimore's 911 system led to her son's death. City leaders are promising a fix.

At an investigative hearing, Baltimore's chief information officer said the 20-year-old computer-aided dispatch (CAD) system ...

Eugene 911 dispatch back up and running

Central Lane 911's computer-aided dispatch system is experiencing an outage. Call only for emergencies, officials say.
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City Council discusses replacing outdated CAD system that failed during mental health crisis

Baltimore City officials are moving to replace the outdated Computer-Aided Dispatch system, which failed during a mental ...