James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

Success for a financial advisor is dependent on attracting and retaining clients. The key is to create an incredible client service model to deliver an experience for clients that surpasses their ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

In the realm of customer service, professionals often find themselves facing a myriad of unique and sometimes unexpected situations. From soothing the frustrations of dissatisfied customers to basking ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

Law firms are learning that offering great legal service is less of a differentiator and more just a standard expectation of clients today. Law is a quintessential relationship business, with law ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of. Opinions expressed by Entrepreneur contributors are their ...

Meetings are crucial to business success. Meetings are also crucial to the development of good client relations and customer service. Although loathed by many, well-organized meetings can provide ...