一、引言：Anthropic Agent Skills的发展史起源：时间拨回2025年10月16日，Anthropic在 Claude 3.7 Sonnet / Opus 中正式推出 Claude Skills ...

报告日期：2026-02-28 关键词： Agent Skills, MCP, OpenClaw, A2A, Agentic AI, 模块化架构一、谁提出了从 Agent 到 Skills 的转变？1.1 起源：Anthropic ...

RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Salesforce has released a new expansion stage of its agent platform as part of its Dreamforce in-house exhibition in San Francisco: with Agentforce 360, companies will be able to build AI agents to ...

In a demo for its Agentforce AI Agent Builder, the company showed how imposing logical rules on customer service agents could ...

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...